Refund & Cancellation Policy

No general returns

Our products are fresh, handmade food with no preservatives, cooked to order for your home. For food-safety reasons we cannot accept returns or offer refunds once an order is confirmed and delivered — except in the genuine cases below.

When we will make it right

Tell us within 24 hours of delivery if:

• Your order arrived damaged (crushed box, broken seal, spillage).
• An item you paid for is missing from the parcel.
• A product arrived spoiled or unfit to eat.

How to raise a complaint

Message us on WhatsApp (+91 90438 91869) within 24 hours of delivery with your order number and:

• Clear photos of the outer box and the affected product.
• Your unboxing video, if you have one — it is required for missing-item claims and makes every other claim faster.

What happens next

We respond within 24–48 hours. Once your complaint is verified, our first remedy is a replacement — we re-cook and re-ship the affected items. Where a replacement doesn't make sense, we may refund to your original payment method. Every case is assessed individually by our team; raising a complaint does not guarantee a particular outcome.

Natural variation is not a defect

Our food is made by hand from natural ingredients — no two batches are identical. Small variations in taste, texture, colour or aroma are the nature of handmade food, not a quality defect, and are not grounds for a refund or replacement.

Cancellations

Since every batch is cooked to order, an order cannot be cancelled once cooking has begun. If you need to change or cancel an order, message us on WhatsApp immediately after ordering and we will do our best to help before your batch enters the kitchen.